• BIW self-service portal
• Support account manager
• BIW Knowledge Base
• LiveChat

Even with the best implementation consultancy, configuration and team training, users may still experience issues with a software application. We have therefore invested heavily in developing a strong helpdesk and online support network to support our core collaboration system and related applications - underlining our Software-as-a-Service approach.

We also support our users through a network of trained users nominated to fulfil the roles of company administrator, company information co-ordinator and/or project information co-ordinator (first-line support is often provided by a BIW business partner, eg: Mace, Gleeds, etc). These trained individuals support their community of users, with further expertise available to them via a telephone and email helpline manned by our consultants.